Panthers Charge Fans Who Chose To Stay Home

One of the perks of being a season ticket holder for any professional sports team is that you get first dibs on buying playoff tickets if the team makes the postseason.  Of course, with ticket prices forever rising and the economy getting worse it’s not exactly surprising that some fans are choosing to pass on paying for playoff tickets these days.  If you were a Carolina Panthers fan, for instance, you may have decided to save yourself some cash and just watch the team’s playoff game against the Arizona Cardinals at home.

You were probably pretty happy you did too, after seeing the Cardinals destroy your team 33-13 thanks to Jake Delhomme’s five interceptions.  Not only did you save yourself some dough, but you also kept yourself out of prison by not rushing onto the field to strangle Delhomme.  Of course, then you go to the mail box to get the day’s mail and hey, guess what?  You’ve got a letter from the Carolina Panthers.  They probably want to thank you for supporting them this season! That or they want you to pay them for the right to remain a PSL holder.

Read more…

Detroit Lions’ Customer Service Policy: “F— ‘Em”

Pop quiz, everybody! Take a look at the following two buttons from Microsoft Outlook and then answering the following questions:

Email buttons

1. Which one of these is for treating a customer with kindness and respect?
2. Which one of these is for talking trash about the customer behind their back when no one in the organization can drag themselves away from Stuff on My Cat long enough to do their jobs?

If you answered “Reply to All” and then “Reply”, you’re officially more qualified to work for the Detroit Lions than the current season ticket staff. Instead, they’re stuck with ones that tell an angry season ticket holder “f— ‘em” in an errant email.

Laughing horse

We’re fairly certain this level of truthful disclosure wasn’t required by the Sarbanes-Oxley Act of 2002, though we wish it was. It’s nice to see the Lions organization ahead of the curve in at least one aspect.

Read more…